Connect with us

Infosecurity

Cybersecurity Communication: Why Fear-Based Messaging Fails and What Works

Published

on

The Problem with Perpetual Panic in Cybersecurity

The security industry thrives on extremes. Headlines scream about the latest breach at a bank, retailer, or government agency. The immediate reaction is a frantic call to action—do something, anything.

One week, antivirus is declared dead. The next, incident response is the only worthy investment. This cycle of alarm creates noise, not clarity. Meanwhile, venture capitalists and financial analysts watch calmly. They assess which security firms deliver real value, funding those with sustainable approaches. The sector attracts investment because it solves critical problems, not just because it shouts the loudest.

As the year drew to a close, a moment of reflection was needed. At a recent cybersecurity conference in New York, that reflection arrived. Attendees were asked to look inward. Where are we, as professionals? How do our own approaches and implementations affect the systems we build?

Hacking the Reputation of Infosecurity Itself

AT&T’s John Donovan set the stage, warning that new cloud and software-defined systems demand a fundamentally new security mindset. Tomorrow’s professionals need frameworks to ask the right questions about systemic risk.

Facebook’s Melanie Ensign took this further. She shifted the focus from how hackers damage company reputations to how the security industry has damaged its own. Her opening line was a blunt wake-up call to the room full of experts: “Hey Infosecurity: your fly is down.” The industry, she implied, was embarrassingly exposed by its own outdated tactics.

Her central argument introduced a concept often absent from security discourse: literacy. “What we need right now is literacy among regulators and consumers,” Ensign stated. She identified a troubling inversion of priorities. Security teams often seem more concerned with bad publicity from a breach than with preventing the breach itself. That’s a broken compass.

Many operate under a false assumption—that security has an absolute, perfect state. Falling short of this mythical ideal is seen as total failure. This black-and-white thinking paralyzes progress and fuels the very fear the industry sells.

From Fear to Emotional Intelligence

Ensign’s solution wasn’t a new firewall or a smarter algorithm. It was a call for better human skills. Reputation management, she proposed, is an exercise in reverse engineering. Start by asking: What do we want people to know and feel?

The industry must cultivate emotional intelligence. Communication needs an emotional connection that resonates beyond the server room. To achieve this, Ensign outlined five pillars: self-awareness, self-discipline, motivation, empathy, and people skills. Notice what’s missing? Fear, uncertainty, and doubt—the classic FUD triad that has long justified security budgets.

Ensign called institutional fear irresponsible. Scaring people into compliance is a lazy, self-defeating strategy. It leaves individuals feeling powerless, believing they have no answers. “We need to change the way we think about ourselves,” she urged. “It’s not just about cost and what people think about us.”

The Journey Toward Security Literacy

Security professionals hold the power to shift the conversation for the greater good. This means disseminating useful, understandable information—perhaps even embracing more transparency about incidents to foster collective learning. Can the community do better? Ensign believes it must.

She concluded with a note of faith. The industry can solve problems more effectively by speaking a language understood across entire organizations. Security isn’t a destination with a finish line. It’s an ongoing journey of adaptation. “Things are constantly going to change. If not, we will run into the same issues time and time again.”

The message was clear. It’s time to zip up the outdated, fear-based approach. Lose the scare tactics. Build literacy, intelligence, and connection instead. That’s how real security matures.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Infosecurity

Are CEOs Judged Not to Have Ensured Necessary Cybersecurity? The New Reality

Published

on

Are CEOs Judged Not to Have Ensured Necessary Cybersecurity? The New Reality

When a major cyber-attack hits, the spotlight often falls on the chief executive. But a recent report from the UK’s Culture, Media and Sport Committee suggests that CEOs cybersecurity compensation could soon be directly tied to how well they protect their organisations. This is no longer just an IT issue—it’s a boardroom liability.

The investigation, triggered by the October 2015 cyber-attack on TalkTalk, has delivered two stark recommendations that every enterprise leader should understand. Whether you run a small business or a multinational, the message is clear: ignore cybersecurity at your peril.

Linking CEO Pay to Cybersecurity Performance

The committee’s report, published on 17 June, proposes a radical shift in executive accountability. It suggests that a portion of CEO compensation should be linked to effective cybersecurity. In the committee’s own words: “To ensure this issue [cybersecurity] receives sufficient CEO attention before a crisis strikes, a portion of CEO compensation should be linked to effective cybersecurity, in a way to be decided by the Board.”

This recommendation alone is a wake-up call for many leaders. Remuneration committees will now have to grapple with how to measure cybersecurity effectiveness. Lawyers, too, can expect a new stream of work as they help define what constitutes “effective” protection.

How Will Boards Measure Cybersecurity?

Implementing this will not be straightforward. Boards will need to establish clear metrics—perhaps based on incident response times, employee training completion rates, or vulnerability patching schedules. The key is to move beyond vague promises and create tangible targets that align with business risk.

GDPR and the Threat of Custodial Sentences

Even more alarming for executives is the second recommendation. The committee concurs with the Information Commissioner’s Office (ICO) that, while the EU General Data Protection Regulation (GDPR), effective from 2018, will sharpen focus on data protection, a full range of sanctions—including custodial sentences—would be beneficial.

This means that enterprise executives could not only lose money if they are judged not to have ensured the necessary cybersecurity, but they may also face imprisonment. The prospect of jail time for data breaches is a dramatic escalation that demands immediate attention.

The Growing Cyber-Crime Threat

Some may view these recommendations as extreme. However, the report highlights that cyber-crime is a mounting risk for businesses of all sizes. According to the Federation of Small Businesses (FSB), a third of their members have experienced cyber-crime. Meanwhile, a 2015 survey by PwC for the Department for Business, Innovation and Skills found that 90% of large organisations had suffered a security breach.

Executives constantly balance risk and reward. Many have previously assumed that cyber-attack risks are negligible, relegating cybersecurity to the bottom of the business agenda. The committee’s novel approach aims to change that calculus by tying personal financial and legal consequences to cybersecurity outcomes.

ICO’s Expanded Audit Powers

Another critical development is the call for the ICO to gain additional non-consensual audit powers, particularly in health, local government, and potentially other sectors. Currently, the ICO has limited ability to inspect systems without consent. If this changes, regulators could knock on your door to verify compliance with security standards.

Businesses already accept that HMRC may inspect accounts to ensure tax and VAT payments are correct. A similar regime for cybersecurity would mean keeping your digital house in order at all times. The committee’s report states: “At present, the ICO has limited powers of non-consensual audit… the ICO should have additional powers of non-consensual audit.”

What This Means for CEOs Today

The TalkTalk incident involved the theft of customer records, including bank account details. Tens of thousands of individuals had their personal information compromised. In response, diligent CEOs—mindful of their income and liberty—are now asking searching questions about IT security. They are also listening with renewed sympathy to their CIO’s pleas for increased cybersecurity budgets.

As a result, the message is clear: cybersecurity is no longer just a technical concern. It is a core governance issue that affects compensation, legal liability, and even personal freedom. CEOs who fail to act may find themselves judged not only by the market but also by the courts.

For more insights on how to protect your organisation, explore our guide on cybersecurity risk management strategies and GDPR compliance steps.

Continue Reading

Infosecurity

Innovation Dominates Banking, but What Is the Real Security Cost?

Published

on

Innovation Dominates Banking, but What Is the Real Security Cost?

The financial services sector is undergoing a digital revolution. Consumer expectations are shifting, and disruptive technologies are reshaping the industry. Banks now lead as digital pioneers, but this rapid transformation comes with a hidden price. The banking innovation security cost is a growing concern for institutions and customers alike.

The Consumer-Driven Push for Digital Banking

Today’s customers are tech-savvy and demanding. They know exactly what they want from their financial providers. This has created a massive opportunity for banks to adopt new technologies and build personalized experiences. By using customer data, banks can offer tailored services that boost loyalty. As a result, consumers are more willing than ever to share their financial habits.

Data: The New Oil or a New Risk?

Customer data has been called the ‘new oil’—a valuable commodity that everyone wants. But where there is value, there is also risk. Cyber-attacks now dominate headlines almost daily. According to recent studies, 90% of major organizations suffered a breach last year. This has made consumers increasingly cautious.

While 97% of people are happy to share data with banks if it adds value, the trust is fragile. Almost two-thirds (59%) of consumers would switch providers after a security breach. This highlights the banking innovation security cost: the potential loss of customer loyalty.

Where Should Banks Focus Their Security Efforts?

The real challenge for banks is deciding where to concentrate their security resources. With consumers open to innovation, digital platforms are expanding rapidly. Yet, 67% of consumers doubt that banks can protect their data. Only 12% of UK consumers trust mobile banking apps.

Securing Multi-Channel Environments

CIOs in banking face a huge task: securing multi-channel environments while preventing reputation damage. They cannot afford to be complacent or treat security as ‘too big to fix.’ Instead, they must take a proactive approach. This includes implementing threat monitoring and detection systems to spot and respond to breaches quickly.

Educating Customers on Cyber Threats

Banks can also do more to educate their customers. Simple steps, like warning about phishing emails or suspicious links, can reduce risks. An informed customer is a safer customer.

The Future of Banking Security

As cyber threats grow exponentially, protecting data through encryption is more critical than ever. The financial sector handles highly sensitive personal information, making it a prime target. Digital transformation will continue to shape the industry, but security must remain the top priority. Ignoring the banking innovation security cost is not an option.

For more insights on digital banking security, check out our related articles. Also, explore how consumer trust in banks is evolving in the digital age.

Continue Reading

Infosecurity

More Boards Are Interested in Cybersecurity, but Is Security Still an IT Department Job?

Published

on

More Boards Are Interested in Cybersecurity, but Is Security Still an IT Department Job?

Cybersecurity is increasingly landing on the boardroom agenda. According to the latest Cyber Governance Health Check, 33% of boards have now clearly defined their appetite for cyber-risk — an 18% increase since 2014. However, this cybersecurity board interest doesn’t always translate into consistent oversight. On average, only 54% of boards discuss cybersecurity twice a year, or only after a breach occurs. This raises a pressing question: is security still just a job for IT?

The Growing Gap Between Board Interest and Action

While large enterprises dominate headlines after major data breaches, small and medium-sized enterprises (SMEs) are far from safe. The latest Government Security Breaches Survey reveals that 74% of SMEs experienced a security breach in the past year. Cyber-criminals are specifically targeting smaller businesses, viewing them as easier prey.

Encouragingly, more directors and senior leaders are registering for workshops focused on SME vulnerabilities and cybersecurity strategy development. Yet, many still view security as an IT department responsibility, not a business-critical priority requiring top-down leadership.

This mindset is dangerous. A successful cybersecurity strategy demands board buy-in to enforce policies across the organisation and foster a culture of awareness. IT departments can implement firewalls and anti-virus software, but employees remain the biggest threat. Without board sponsorship, technical solutions alone are insufficient.

Why Cybersecurity Belongs in the Boardroom

IT teams — whether internal or outsourced — need a seat at the boardroom table. They require an understanding of how security integrates with business operations and strategy. Failing to address security at this level can be costly. Beyond the immediate expenses of rectifying a cyber-attack, organisations face regulatory fines (especially in regulated industries), client loss, and stiffer penalties under new EU data protection laws coming into effect in 2018.

Large enterprises might absorb these costs, but can SMEs? The financial and reputational damage can be devastating.

How to Secure Boardroom Buy-In for Cybersecurity

Educate on the Real Impact of Cyber-Attacks

The first step toward a robust cybersecurity policy is helping board members understand the true implications of an attack. For regulated industries, non-compliance is severe — both for the organisation and individual senior managers, who can no longer claim ignorance of security risks. Understanding how an attack impacts the business and its leaders often sharpens focus, though sadly this realisation frequently comes only after a breach occurs.

Identify Vulnerabilities and Empower IT Teams

Board members must also recognise where vulnerabilities lie. For SMEs, the most significant cyber-threat is their own staff. Employees inadvertently click on malware links or share passwords inappropriately, granting attackers access to sensitive systems. Fortunately, this risk can be mitigated without constant spending on new technology. Training and awareness exercises for all employees — including board members — ensure vigilance and proactive security behaviour. This only works, however, with board support that leads by example and embeds security into organisational culture.

Regular health checks, risk assessments, formal written cybersecurity policies, and business continuity plans are all essential components that directors should welcome in the boardroom. For more insights, explore our guide on cyber-risk management board strategy and SME cybersecurity best practices.

In conclusion, while cybersecurity board interest is growing, it must translate into consistent action. Security is not just an IT job — it is a boardroom imperative. Without top-level sponsorship, even the best technical defences will fall short.

Learn how to build a boardroom cybersecurity culture that protects your business from the top down.

Continue Reading

Trending